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Helpdesk Support Engineer

Mumbai, Maharashtra, India

Helpdesk Support Engineer

  • Mumbai, Maharashtra, India
Requirements:
• 1-4 years of experience working in IT Support (Helpdesk, Servicedesk)
• English proficiency (particularly in writing), Business English certificate would be a plus
• Superb English and communication and team working capabilities
• University degree preferably in IT or electronics
• Strong IT awareness and technical acumen. SQL knowledge would be a big plus
• Experience in troubleshooting PC and Windows related incidents, problem solving and administration
• Good knowledge of internet networks, VM & Cloud solutions O365, AD. Microsoft certificates would be a plus
• High level of honesty and integrity
• Good analytical and interpersonal skills
• They should have ability to work in various shifts in 24/7 support model

Scope of responsibilities:

Handle day to day request
Handle Service desk Chat
IP Monitoring tool

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