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Helpdesk Support Engineer

Mumbai, Maharashtra, India

Helpdesk Support Engineer

Mumbai | Maharashtra | India

Basic requirements:
• Strong IT awareness and technical acumen
• English proficiency (particularly in writing)
• Ability to work various shifts in 24/7 support model
• Strong knowledge of Microsoft Operating Systems and applications
• Good analytical and problem-solving skills
• Outstanding customer orientation and focus on excellence
• Ability to communicate technical problems and solutions clearly to all levels of users and management

Ideal candidate should additionally have:
• Basic knowledge of Active Directory and Microsoft Exchange
• Network environment understanding (TCP/IP, LAN/WAN, DHCP, DNS, VPN)
• Experience in a remote support environment
• Degree/diploma/certificates in IT (or studies in progress)
• Experience working in a technical support environment
• Business English certificate

Scope of responsibilities:
• Provide first level technical support for corporate users and external customers
• Corporate systems administration
• Network and systems monitoring
• Performing periodical maintenance tasks
• Following defined procedures and processes

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