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Head of Tools and Community Product Management

United States

Head of Tools and Community Product Management

  • United States


Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham, Massachusetts
Position Tile: Director, Tools and Community Product Ma

Req: 33368

Head of Tools and Community Product Management

Reporting directly to the Chief Product Officer, the Head of Tools and Community Product Management will be responsible for owning and evolving the tools to manage our content enrichment processes on behalf of customers, in addition to the experience that our translator community use to undertake their expert translations.

This role will require a careful balance between driving technology based automations, building easy to use tools and services for our operations staff, and building a B2C like translation community experience. Importantly it will require a significant amount of stakeholder management to secure buy in and adoption of our proposed solutions.

This role is as much as matrix leader interfacing with platform product groups, technology, and operations, as a direct manager and coach where it will manage a team of product managers that own those tools and experiences. It will require a deep understanding of translation processes, current and emerging technology systems, how to balance scale with customization, and a keen eye for simplified design that drives adoption and use.

What You Will Do
  • Own the management, design, implementation and adoption of the current and next generation tools used by Lionbridge employees and our translator community
  • Create a clear roadmap with stakeholder buy-in that ensures our evolved tools and services are adopted and reduce friction in our end to end delivery processes
  • Identify new analytics or technology automations that can further simplify our processes creating scale, and competitive advantage for us in the marketplace.
  • Ensure we build simple, elegant B2B offerings that deliver a B2C/app like experience that anchor us as the preferred partner for the translation community


To Be Successful You Will Have

  • 10-15 years of demonstrated experiencing with building workflow solutions for the translation industry, with a focus on leveraging automation to drive simplicity
  • An ability to quickly synthesize information, and navigate from very high-level industry trends, to specific product features and details
  • Comfort working across a matrix organization, and experience growing/coaching a team of direct reports
  • An acute sense of how to secure buy in, adaption and adoption to simplify our offerings


In Return You Can Expect

  • To join an organization in the center of an industry that is evolving in an accelerated manner due to technology innovations and AI
  • To create the next tranche of offerings that will create a step change for the localization industry
  • To be part of a major organizational transformation towards a tech first led business
  • To work with exceptional, passionate, globally based colleagues and customers


About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

If the scope and opportunity of this role interests you then please click to apply.

About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

If the scope and opportunity of this role interests you then please click to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.