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Head of Platform Services Product Management

United States

Head of Platform Services Product Management

  • United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham, Massachusetts
Position Tile: Director, Platform Services Product Mana

Req: 33369

Head of Platform Services Product Management

Reporting directly to the Chief Product Officer, the Head of Platform Services Product Management will own the product management of the underlying services/capabilities that will be used to build our internal and external platform. It will necessitate close alignment with our Proposition and Product leaders to ensure that we're building scalable solutions that can be leveraged, and Technology leadership on technical design and implementation.

We are currently architected as a combination of single and multi-tenanted systems. This role will own and manage existing platform capabilities, and help both define and execute a set of next gen platform capabilities needed to support customer needs. The two key customer bases for these offerings are our external offerings (through our delivery websites, direct connection from client translation management systems, and connectors), and our internal tools and applications that support our translation workflows.

This role is as much as matrix leader interfacing across the product groups, technology, and operation groups, as it is a direct manager, where it will manage a team of product managers that own these underlying capabilities.

The role will have accountability for ideation around our needed capabilities, flawless execution of them, end-of-life when necessary, and will be expected to be as comfortable discovering and evangelizing macro industry and technology trends, as it will be diving into nitty gritty details of our solutions.

What You Will Do
  • Partner with the product, technology, and operations groups to design, build and scale the underlying platform that supports the Lionbridge core localization business
  • Be an evangelist for how technology innovation can lead to simplification and reduce friction in our operational and customer processes across the organization
  • Understand dependencies for adoption and usage of new and existing capabilities, and ensure alignment is achieved as we deliver new versions/capabilities, and migrate from old ones
  • Represent platform function both internally and externally with customers as required
  • Have a relentless focus on balancing scale, the ability to customize, utility and time to market


To Be Successful You Will Have

  • 10-15 years of demonstrated experiencing with full cycle product management, with a specific track record of building and managing localization platforms
  • A strong technical working knowledge of cloud solutions, AI services, data models/lakes
  • Comfort working across a matrix organization, and experience growing/coaching a team of direct reports
  • A deep understanding of the localization market, both in terms of customer needs, and emerging technology applications such as AI/NML
  • A determination to identify, promote, and deliver on the right platform needs as we undertake a technology driven transformation


In Return You Can Expect

  • To join an organization in the center of an industry that is evolving in an accelerated manner due to technology innovations and AI
  • To create the next tranche of offerings that will create a step change for the localization industry
  • To be part of a major organizational transformation towards a technology led business
  • To work with exceptional, passionate, globally based colleagues and customers


About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

If the scope and opportunity of this role interests you then please click to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.