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Head of Customer Propositions

United States

Head of Customer Propositions

  • United States

Employment Type: Regular FT Salaried

Work Location: Waltham, Massachusetts

Position Title: Director, Customer Proposition

Requisition ID#: 33370

Reporting directly to the Chief Product Officer, the Head of Customer Propositions will own, imagine and execute our strategic commercial offerings that partner with our customers for the enrichment of their content, and enable for them to better engage their customers. This enrichment will cover the full lifecycle of content, from deeply understanding source content, appending value as it flows through our platforms, to human translation or verification as needed. This role will need to think independent of specific delivery platforms, and join up a narrative that encompasses both direct submission through a Lionbridge owned site or mechanism, through the effective integration into appropriate 3rd party solutions via APIs/Connectors.

This role is as much as matrix leader interfacing with platform product groups, technology, marketing, operations, customer success and sales, as it is a direct manager, where it will manage a team of product managers that own those client interfaces.

The role will have accountability for the full product lifecycle from inception/market research, through delivery and end-of-life, and will be expected to be as comfortable discovering and evangelizing macro industry trends, as it will be diving into nitty gritty details of our products.

What You Will Do
  • Own the long term vision for our offerings, anchoring strategy in customer and industry research
  • Create a simplified proposition narrative and roadmap that allows us to collect content from, and deliver it back to, our customers in a frictionless way
  • Identify new customer personas/problems that we can service, and build the business cases to support those investments
  • Ensure we build simple, elegant B2B offerings that deliver a B2C/app like experience to enable and drive content flow
  • Represent proposition function both internally and externally with customers

To Be Successful You Will Have
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement).
  • 10-15 years of demonstrated experiencing with full cycle product management, including taking new products to successful commercial launch
  • An ability to quickly synthesize information, and navigate from very high-level industry trends, to specific product features and details
  • Comfort working across a matrix organization, and experience growing/coaching a team of direct reports
  • A track record of managing content/workflow products for B2B customers in excess of $100m, and an understanding of current and emerging technology such as AI/NML, data lakes, cloud environments, API/connectors
  • Localization industry experience a plus, but not required

"Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.