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Global Program Manager

United States

Global Program Manager

  • United States
Employment Type: Regular FT Salaried
Work Location: Work from Home, Any
Position Title: Global Program Manager
Requisition ID#: 41824

Global Program Manager

The Global Program Manager will act as the main operations owner for a portfolio of Americas accounts. You'll develop strong and long-term relationships with our customers while executing the work, driving towards high quality, top service, and timeliness. You'll monitor and constantly increase and improve customer satisfaction, manage towards financial performance, including both revenue growth and high profitability while seeking out cost-cutting measures without sacrificing our quality of service.

What You Will Do:

Account team leadership and development:
  • Recruit and assemble account teams from within the PMO and across the GDCs.
  • Identify and secure the internal staff needed to support the account. Continuously assess and evaluate the team's capacity and performance.
  • Lead, guide and advise the PMs and other individuals towards meeting our customer commitments and the Lionbridge promise.
  • Help develop and mentor our personnel, resolving cross-organizational challenges and removing barriers.
  • Lead by example.


Organizational development:
  • Collaborate with all internal customers and groups, including Sales, solution architects, community management, and finance.
  • Support company-wide initiatives in technology development, deployment, automation, cost cutting, and community satisfaction. Identify and assign PMs to champion such efforts and initiatives.


To Be Successful You Will Have:

  • Bachelor's degree or better.
  • 7-10 years of global program management experience with 2-3 years in a leadership or managerial role.
  • Ability to communicate, present and influence key stakeholders at all levels of an organization
  • Strong sense of urgency, motivation and professionalism
  • Ability to work well individually or as a member of a team


Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.