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Global Program Director

United States

Global Program Director

  • United States
Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work From Home , California
Position Title: Global Program Director

Req: 38827

We at Lionbridge Technologies are seeking a Global Program Director to function as an innovative, customer-facing, and results-driven operations leader. The role will have accountability for customer relationships, end-to-end program delivery and driving profitable growth. Lionbridge sees the Global Program Director working in a customer success capacity: building and maintaining mutually beneficial business relationship with our customers.

What you will do:
  • Utilize strong written and verbal communications skills to deliver class leading customer engagement
  • Empathize with and respond to customer needs
  • Lead business discussions, in partnership with the Lionbridge Sales Team, with customers covering operational and commercial topics
  • Act as overall escalation point for customer account(s) as it relates to quality management
  • Proactively monitor and share customer feedback through the Customer Care Database ensuring that appropriate actions are taken and shared with customers in a timely manner
  • Lead and certify for operational readiness, provide support in hiring, and focus on lowering costs related to customer solutions and services
  • Own the overall financial health of the assigned account(s) as well as advocate and drive the identification and successful delivery of new services to meet customer needs and Lionbridge margin targets
  • Monitor outsourcing performance including vendor selection and quality of deliverables

To be successful you will have:
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
  • A bachelor's degree in a business-related field
  • 5+ years of localization experience in a project management role or related function
  • 5+ years of management experience in a project management role or related function
  • A detail-oriented customer service approach to client relations
  • The ability to inspire and motivate in a global, cross-geographical team
  • Excellent organizational skills

In return you can expect:
  • To work with great team members, who are as passionate as you!
  • An emphasis on individual growth and continuous learning
  • To make an impact on a great, industry leading team!
  • To contribute to our amazing team and to Lionbridge's People-First Culture.

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.