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Global Program Director

Corvallis, Oregon, United States

Global Program Director

  • Corvallis, Oregon, United States
Employment Type: Regular FT Salaried

Work Location: Corvallis, Oregon

Position Title: Global Program Director

Requisition ID#: 47149

Relocation assistance available.

For Lionbridge, we see Customer Success as building mutually beneficial Business relationships with our Customers, which help them solve their Business challenges and allow Lionbridge to grow its own business with these Customers. The Global Program Director functions as a strategic, Customer- facing, results-driven, and innovative operations leader across multiple US client sights. The role will be responsible for partnering with key customers and the internal leadership team to identify outsourced operations staffing plans, set priorities and respond to customer critical business needs.

What You Will Do
  • Personally engage with customers as senior Customer Success leader: understand customers' business needs and challenges: lead global teams to execute on defined solutions across all service offerings
  • Through customer engagements, be aware of, and actively seek out opportunities for increasing revenue from existing and potentially new business streams.
  • Recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, Community and management teams.
  • Accountable for increasing organic program revenue, managing margin and other KPIs.
  • Facilitate strategic discussions and planning sessions to define key focus areas and priorities
  • Track and monitor performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability
  • Review program financial data and decide how to ensure financial targets are achieved. Ensure that financial reports reflect appropriate KPIs to show performance
  • Responsible for operational revenue forecast and partnering with Sales teams on the development of and delivery against sales forecasts.
  • Act as a culture carrier for the team

To Be Successful You Will Have
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement).
  • Minimum of 10 years of Operational experience with at least 5 years in a leadership role.
  • Direct experience in R&D testing, manufacturing, proto assembly and/or in support of new product introductions (NPI) is required.
  • Leadership experience in managing Technical Outsourcing Projects is a plus.
  • Bachelor's Degree in Engineering, Computer Science, Business Management, or any related field is a must.
  • Manage global workflows including financial processes, technical solutions and headcount planning
  • Provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk
  • Provide guidance and performance coaching to global operations teams for owned account(s)
  • Consistently drive excellent Customer experience and service
  • Establish and monitor KPIs and QBR process internally and with customer(s)

In Return You Can Expect
  • Continuously challenging work in a fast-paced, global and multi-cultural company and industry
  • To work with exceptional, passionate, globally based colleagues and customers
  • Leadership that consistently takes an "employee first" approach and actively aids in your success.

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.