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Global Production Manager

Warsaw, Masovian Voivodeship, Poland

Global Production Manager

  • Warsaw, Masovian Voivodeship, Poland
Global Production Manager will participate in our Top Client account strategy development by leading an off-shored dedicated production team and ensuring process compliance.

The GPM will build an excellent relationship with our Client contacts, report to them regularly and on request.

The role requires ongoing, effective and close interaction with the wider Lionbridge teams and sites.

Responsibilities:
  • Overall responsibility for global production success for our Top Client account;
  • Overseeing the timely flow of all account project delivery process (turn-around time, on-time delivery and extension management);
  • Overseeing process compliance and production management;
  • Drive production improvement initiatives with the account strategy in mind;
  • Report to the customer on production delivery KPIs regularly and on request;
  • Ensure the accuracy of project data, workflows, schedules and processes to maximize efficiency and profitability;
  • Ensure Client satisfaction with the delivery process and execution;
  • Address Client complaints and escalate if needed;
  • Ensure smooth and timely information flow regarding upcoming and forecast production needs;
  • Mitigate any risks related to smooth production flow and management;
  • Lead regular touchpoints with key internal stakeholders, participate in customer meetings;
  • Act as the main point of contact for Global Delivery Center and Project Management Operations.


Requirements:
  • Min. 4-5 years of experience in project management with significant localization experience;
  • Fluency in English;
  • Excellent Client communication and management skills;
  • Excellent in written communication, status reporting;
  • Experience with PowerBI, dashboard management, data analysis experience;
  • Excellent at negotiating and finding solutions;
  • Deep knowledge of operations, ability to lead global projects;
  • Thorough understanding of business management and contribution to account strategy;
  • Extensive experience with working with offshore teams;
  • College/university degree in a relevant field.


We offer:
  • Full time job contract;
  • 100% remote work;
  • Employee benefits package (including private medical insurance, sport card, holiday allowance, additional birthday day off);
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
  • Work in a creative team and friendly atmosphere;
  • Access to training platform;
  • Ability to cope with latest technologies;
  • Find yourself in a professional, but relaxed and flexible environment (no dress code, flexible working hours, possible remote work).


We kindly inform that Lionbridge reserves the right to contact only selected candidates.

Internal position type: Group 1

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