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Global Production Manager

Warsaw, Masovian Voivodeship, Poland

Global Production Manager

  • Warsaw, Masovian Voivodeship, Poland
Global Production Manager will participate in strategy development and manage dedicated account teams. Ensure alignment with corporate strategy as well as cost, quality and on time delivery KPIs. Build an excellent relations with clients and managing contact and relationship with internal and external stakeholders.
The role requires ongoing, effective and very close interaction with the wider Lionbridge teams and sites.

Responsibilities:
  • Overall responsibility for production success for the one of our Top Client account: the timely flow of all account project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations;
  • Set program strategies meant to drive efficiency;
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability;
  • Financial ownership for the production teams within the program. Gather and review financial reporting, VAR, ICOS, customer complaints and KPI data, together with the responsible team members;
  • Work closely with the data analyst to determine KPIs. Drive efficiencies and improvement of KPIs by reviewing the associated data;
  • Forge a strong relationship with internal interfaces while also understanding the client's team's dynamic, their business goals, priorities and challenges;
  • Drive customer satisfaction in cooperation with PMO;
  • Lead regular touchpoints with key internal stakeholders, participates in customer meetings in cooperation with PMO;
  • Act as main POC for GDC and PMO for designated program portfolio
  • Participate in customer requirements planning and ensure that account teams are aligned with current and future customer requirements. Drive Quarterly Business Review [QBR] processes, focus on surpassing KPIs during weekly and quarterly meetings.


Requirements:
  • Min. 4-5 years of experience in project management with significant localization experience;
  • Excellent Client Communication and Management skills;
  • Expertise in written communication: e-mail, status reports, proposals, etc;
  • Excellent at managing people: team building, conflict resolution, stakeholder management, negotiation, driving and evolving team culture of independence and excellence, and decision making;
  • Deep knowledge of operations, ability to lead global projects;
  • Experience in managing multiple project types such as web projects and/or online content preferred;
  • Experience managing production for either sizable customer or portfolio of accounts;
  • Thorough understanding and experience of company budgeting tools and processes;
  • Extensive experience with working with offshore teams;
  • Fluency in English; other languages are an advantage but are not essential.


We offer:
  • Full time job contract;
  • 100% remote work;
  • Employee benefits package (including private medical insurance, sport card, holiday allowance, additional birthday day off);
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
  • Work in a creative team and friendly atmosphere;
  • Access to training platform;
  • Ability to cope with latest technologies;
  • Find yourself in a professional, but relaxed and flexible environment (no dress code, flexible working hours, possible remote work).


We kindly inform that Lionrdige reserves the right to contact only selected candidates.

Internal position type: Group 1

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