Global Production Manager

Position Overview: The Quality Lead owns the language quality process for a set of languages on a large localization program, manages a team of Leads and supports discussions on language quality performance with key customer stakeholders.

Reports to: Language Excellence Manager. Position may work at home.

Required skills:

• A degree in linguistics or management studies
• Experience as a Language Lead or in general localization and translation industry will be an asset
• Fluent in English and one other language with passion about language quality. Proficiency in industry-standard software
• Strong problem-solving and communication skills
• Experience with Root Cause Analysis and quality Improvement tools
• Adaptability, flexibility and the ability to deal with ambiguity and juggle multiple assignments and deadlines associated with working in a fast paced and changing environment
• Strong focus on team building skills, proven experience in investing in growing maturity and careers of team members

Responsibilities:

• Quality Management
  • Enable and manage quality performance for assigned languages and ensure quality meets the differentiated customer needs
  • Utilize a deep data driven approach to assess quality of translation services and analyze quality drivers
  • Design and deploy quality improvement plans
  • Coach supplier performance
  • Collaborate with the Lionbridge Enablement team on driving innovation for the automated QA process
• Team Leadership
  • Lead and provide support, coaching and mentoring a team of Language Leads
  • Responsible for training and performance management
  • Foster team collaboration and open exchange of ideas and information
  • Provide support and back up to Language Excellence Manager and contribute to key internal quality management discussions
• Customer Satisfaction
  • Deep understanding of the customer business and evolving needs
  • Closely collaborate with key stakeholders on customer side in all areas and processes related to language quality, including
    • Technology initiatives related to quality management
    • Quality management and reports
    • Providing Language Excellence team input to key customer meeting and presentations