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Global Community Experience Manager

Waltham, Massachusetts, United States

Global Community Experience Manager

Waltham | Massachusetts | United States

Manager, Lionbridge Community (Digital)

The Lionbridge Community is a growing digital platform where contractors, including translators, language graders, and quality assessors, can connect with each other, employment resources, and Lionbridge staff. We're seeking a positive force who can nurture and curate this online community to encourage deeper connections between Lionbridge and its community members, as well as among community members. The position's main goals are to improve retention and engagement of our freelancer community partners with Lionbridge and to encourage them to become promoters of Lionbridge in extended communities. Approaches will include creation and maintenance of reward programs and research and delivery on performance feedback and industry trends.

Responsibilities



• Create and lead community nurturing programs

• Defines strategy and executes the plan to implement and track programs within the Lionbridge community that ultimately builds community cohesion.

• Strategizes ways to scale our community and connect with new people.

• Provides engaging content for online Community.

• Moderates and responds to questions and discussions in Lionbridge's community.

• Attends relevant events to build additional awareness.

• Analyzes results of community metrics and provide monthly analytics.

• Develops, coordinates, writes and edits Lionbridge community communications.

• Lead and build university outreach programs

• Collect feedback through survey and share the updates of Lionbridge

• Promote and introduce new trends in the globalization industry to bring community close to what we achieve together

Basic Requirements

• Bachelor's degree in marketing, communications or related discipline

• 3+ years of experience in community management, communications and/or social media marketing

• Experience with organizing events and campaigns live and on-line

• PowerPoint and Presentation Skills

Preferred Requirements

• Ability to identify and track relevant community metrics

• Ability to balance changing priorities with a positive attitude

• Excellent writing and editing skills

• Exceptional verbal and written communication, project management, and time management skills

• Self-starter with a growth mindset orientation and interest in new skills

• Enthusiasm for learning about Community partners, company business, and the industry

• Industry experience preferred

• Belief in the importance of people as a base strength of any business

• Global cultural sensitivity and experience working with diverse communities

Location

Waltham, Mass

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.