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Global Account Director

Santa Clara, California, United States

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Global Account Director

Santa Clara | California | United States

Lionbridge is seeking a Global Account Executive to manage key global business worldwide. The Global Account Executive and their team creates opportunities, develops new business, creates solutions, drives revenue and supervises project delivery for Lionbridge's strategic partnership with key customers.

In that role, the GAE supervises a team vertical VPs, business development directors, account managers and global program directors/global program managers to achieve stated revenue, profitability and Csat goals.

The GAE will own responsibility for achieving stated revenue, profitability and customer satisfaction goals and will execute this mission by directly managing multiple customer verticals / llines of service directly.

The right candidate will bring to this position: deep knowledge of and affinity for this customer culture, experience in leading sales and account management teams, a proven customer delivery record and focus, new solution development experience and ability to comprehend new areas, ability to develop relationships, drive to innovate, leadership by influence, ability to negotiate large contracts.
Key Responsibilities :
  • Develop a global account strategy as well as program level strategies to achieve the stated revenue and margin goals
  • Develop a marketing and sales strategy to grow Lionbridge's presence;
  • Develop/Manage a team of sales, account management and program management professionals who have the skills, resources and capacity to successfully sell Lionbridge services to those customers
  • Respond in a timely manner to any and all sales leads, inquiries, and/or concerns that might arise during project.
  • Maintain, identify and grow key (potential) customer relationships;
  • Organize process, service innovation on a project level and through programmatic activities;
  • Manage operations to ensure that customer programs are delivered to the customers' requirements;
  • Organize monitoring of projects to ensure that staff and client work in a harmonious manner to ensure that ongoing customer satisfaction is achieved (internal review cadence, customer driven review cadence)
  • Build strong, productive relationship with on-site and off-shore delivery teams.
  • Develop RFP responses and proposals in collaboration with Operations, Finance, HR and other appropriate corporate functions;

• Manage/Support all MSA, SOW, price negotiations
• Build on-going high-level customer relationships within clients.
  • Serve as an escalation point for the client;
  • Pro-actively manage team members by managing and communicating performance, compensation and organizational changes.
  • Maintain sales/revenue forecasts, as specified by the CRO and COO
Skills
  • Strong customer focus, with an ability to lead / guide the organization to achieve deliverables that meet the customer's requirements;
  • Ability to learn new fields of expertise;
  • Excellent verbal and written communication skills;
  • Strong negotiating skills and presentation skills;
  • Strategy and business planning, ability to see the "big picture";
  • Ability to work with different time zone and cultures;
  • Must demonstrate energy and enthusiasm in the workplace;
  • Must multi-task very well;

• Must be available to travel.

Experience
• 5+ years track record in large scale solutions delivery to a strategic customer, tech industry experience a must;
• Senior-level, P&L background in selling and marketing professional services to tech customers
• Relationship management, high-level client exposure;
• International team leadership.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.