Person, Cushion, Machine

Field Service Engineer

Columbus, Indiana, United States

Field Service Engineer

Columbus | Indiana | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Hourly
Work Schedule:
Location: Columbus , Indiana
Position Title: Field Service Engineer

Req: 20131

FIELD SERVICE ENGINEER

The field service engineer position will be responsible for working alongside customer engineers, product end users, and operators to collect data and engine information pertinent to warrantee claims, field failures and other program needs. This position will frequently be required to interface with peers, clients, and Chief Engineers/ Platform leaders/ Service leaders/ Quality leaders to address issues that customers are facing and are difficult to troubleshoot. Opportunities to expand knowledge on service systems and Cummins distribution network. Will require travel to client sites to document and better understand issues.

Requirements

Basic:
  • 3-5 years of experience and in-depth understanding of diesel engines and emissions aftertreatment systems and their components.
  • A general understanding of field service process, including end user and operator communications.
  • Experience in conducting FMEA and supporting analysis.
  • Proficiency of the Microsoft Suite software.
  • Ability to work with diverse internal team, global customer, and engineering team in a fast paced, goal-oriented environment.
  • Experience with CalTerm and able to download data and make calibration changes as instructed.
  • Maximum expected travel 1 x week, 2 days per trip, in North America (mainly US).

Preferred:
  • Bachelor's degree in engineering, electronics/controls , mathematics or statistics.
  • Structured problem solving using 7 Steps and/or DMAIC Processes.
  • Experience with diesel engines components and systems and their failure mechanisms.
  • Six Sigma Green Belt or Black Belt Certified.
  • Knowledge of engine component testing is desirable.

About us:

Lionbridge is a global outsourcing company that combines its worldwide technical documentation, learning development and engineering expertise. Organizations rely on Lionbridge's content and engineering services to help increase the speed of production adoption and gain market share in local and global markets. Global Content and Engineering is a division of Lionbridge that supports our customer's global product lifecycle from engineering, validation, technical documentation, training, translation and engineering support. With multiple development centers across three continents, Lionbridge combines its worldwide design and development expertise with proven program management to bring life to our clients products. We strive to deliver our solutions to global users and customers in the aerospace, automotive, education, industrial, life sciences, software and teleco verticals, leveraging our multi-shore delivery platform for continuous, long-term efficiency and quality improvements. To learn more, visit http://www.lionbridge.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.