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Director, Product Management

Waltham, Massachusetts, United States

Director, Product Management

Waltham | Massachusetts | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Waltham , Massachusetts
Position Title: Director, Product Management

The Director, Product Manager, Community Management will provide hands-on leadership and supervise a team to discover needs, elaborate software requirements, and ensure that the coded software solutions are validated. Success will be measured on achievement of operational KPIs and NPS scores from software users and community members.

Candidates must be able to demonstrate experience delivering on complex and interconnected software-as-service solutions. Experience leading diverse teams and driving iterative development using Agile Scrum or Kanban techniques is required. The position will report to the Vice President, Product Management and requires being present in our Waltham, MA headquarters.

Core duties:

• Bring new Community Management software products, services or solutions to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing agile delivery plans with engineering and operations.

• Determine customers' needs and desires by specifying the research needed to obtain requirements information. Elaborate and validate requirements by direct interaction with key stakeholders and personas.

• Assess market data by calling on customers and evaluating sales staff and software user feedback.

• Recommend the nature and scope of present and future software solutions by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.

• Provide source data for communication with internal users and user community groups.

• Participate in Agile development processes by managing and grooming backlogs, elaborating user stories, and ensuring that software engineers have information needed to execute coding, testing and deployment tasks.

• Participate in continuous improvement of Agile and Lean practices by participating in retrospectives and contributing to design and deployment of new and improved processes, practices, and tools.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Supervisory duties:

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Ensures product management staff produce expected results by counseling and disciplining employees; planning, monitoring, and appraising job results.

• Maintains product management staff by recruiting, selecting, orienting, and training employees.

Product Manager Skills and Qualifications Key Words:

Product Management, Product Owner, Business Analysis, Understanding the Customer, Product Development, Requirements Analysis, Product Planning, Competitive Analysis, Financial Planning and Strategy, Voice of the Customer, Agile Scrum, Agile Kanban, Agile Lean, and SAFe.



Educational Requirements:

• Bachelor of Arts or Science training in engineering, science or business

• Master of Science or MBA preferred.

• Certificate(s) of accomplishment in domains of Agile, Lean, and Product Management SDLC processes

Other Requirements:

• Able to work in an open office environment based in Waltham Massachusetts or alternate office location.

• Able to travel to domestic US and international office locations up to 20% of work-hours per month.

IND17

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.