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Desktop Technician (1 year contract)

Dieppe, New Brunswick, Canada

Desktop Technician (1 year contract)

  • Dieppe, New Brunswick, Canada
Desktop Technician (1 year contract)

The Mission of the Role

We are seeking an IT professional to join our team as a Desktop Technician. You will report to the Regional IT Manager, Americas within the Global End-User Services team. Working with our wider global team this position will have responsibilities across multiple office locations and functions across the Americas region but will be primarily focused on our Canadian business.

What You Will Do
  • While working for a truly global organization you will get to participate in the deployment of cutting-edge technology to enable our digitally literate customer base to fully realize their potential.
  • Provide second level technical support to our business partners (first level support is managed from our team in India)
  • Analyze, document, and escalate critical issues affecting our business partners
  • Participate in solution oriented regional and global initiatives
  • Ensure timely and appropriate responses to critical issues
  • Install and deliver end user hardware and ensure an excellent onboarding experience for our user community
  • Maintain and manage inventories on your sites


To Be Successful You Will Have
  • Minimum of 2+ years' experience
  • A customer service mindset
  • Self-starter with the ability to work independently and within a team
  • Excellent communication and relationship building skills


Not required, but would be an asset:
  • Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS
  • A+ certification would be considered an asset
  • Bilingualism in English and French
  • Basic networking skills: wireless, switching, and remote access


In Return You Can Expect
  • To work with great team members, who are as passionate as you!
  • To learn a ton and have your professional development as a priority
  • To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture


About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

BREAKING BARRIERS. BUILDING BRIDGES

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