We are seeking an IT professional to join our team as a Desktop Technician. You will report to the Regional IT Manager, Americas within the Global End-User Services team. Working with our wider global team this position will have responsibilities across multiple office locations and functions across the Americas region but will be primarily focused on our Canadian business.
What You Will Do
While working for a truly global organization you will get to participate in the deployment of cutting-edge technology to enable our digitally literate customer base to fully realize their potential.
Provide second level technical support to our business partners (first level support is managed from our team in India)
Analyze, document, and escalate critical issues affecting our business partners
Participate in solution oriented regional and global initiatives
Ensure timely and appropriate responses to critical issues
Install and deliver end user hardware and ensure an excellent onboarding experience for our user community
Maintain and manage inventories on your sites
To Be Successful You Will Have
Minimum of 2+ years' experience
A customer service mindset
Self-starter with the ability to work independently and within a team
Excellent communication and relationship building skills
Not required, but would be an asset:
Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS
A+ certification would be considered an asset
Bilingualism in English and French
Basic networking skills: wireless, switching, and remote access
In Return You Can Expect
To work with great team members, who are as passionate as you!
To learn a ton and have your professional development as a priority
To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.
BREAKING BARRIERS. BUILDING BRIDGES
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