Lionbridge Poland is seeking a Customer Success Specialist that will be paramount in creating a better tomorrow for Lionbridge Core customers and for the emerging customer success (CS) team. In conjunction with CS leadership and relying on best practices and innovative ideas, you'll have the opportunity to influence and improve the CS process at scale for thousands of customers and key brand names from multiple industries. As you would expect, our Customer Success Specialist will have mastered the art of customer relationships, being able to build credibility and trust through demonstrated expertise in our products and services (don't worry, we'll teach you the suite!). This position is responsible for retaining and growing revenue by understanding customer goals and achieving high customer satisfaction by leveraging insights and anticipating needs.
What You Will Do:
Own relationships to ensure Lionbridge Core (small-mid) customer satisfaction, loyalty, and growth;
Plan and drive ongoing account strategy, independently or in collaboration with Account Manager;
Assist in improving a tech-assisted Customer Success process at scale;
Enable success throughout the customer lifecycle, by outlining and implementing best practices that will drive renewal and growth outcomes for designated customer accounts;
Educate customers on product features, configurations, pricing, services, availability through virtual meetings and presentations;
Function as the voice of the customer by having a strong understanding of customer's satisfaction areas as well as support issues;
Focus on internal and external collective wins by bringing a "how can I help?" approach to all situations.
To Be Successful You Will Have:
2+ years of experience in client facing role;
Strong customer focus and a passion for Customer Success;
Previous experience in customer success, consulting, or account management skills;
Demonstrating responsiveness, positive attitude, and professionalism in a SaaS or software services setting, is a plus;
Project management and organizational skills, specifically managing multi-solution, simple to complex, concurrent projects;
Ability to quickly adapt to change related to customer strategy, internal/external relationships, and organizational direction;
Ability to think out of the box and solve problems independently or by collaboration with partner teams;
High standard of written and spoken English and German ;
Knowledge of second foreign language (Spanish, Italian) - is a very strong asset;
Salesforce experience (preferred);
Experience in translation & localization (preferred).
Full time job contract;
Employee benefits package (including private medical insurance, sport card, holiday allowance);
Day off on your birthday;
The opportunity for advanced development and professional growth, and the ability to make a strong impact across cross functional teams;
A strong team of dedicated teammates who are all focused on exceptional customer service and results;
Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
Work in a 25-year-old, privately held and stable World-leading organization, that has seen exponential growth year after year;
Access to training platform;
Brand new office near city rail, car and bike parking;
Fully remote work.
We kindly inform that Lionbridge reserves the right to contact only selected candidates.
Internal position type: Group 1
Start Your Application
Thank you, please complete your application on the following page.
We are searching for an Azure VDI Engineer to join our Global Technology Services Team. You will use your IT expertise hands-on within a small team, supporting and maintaining our service platforms. The role is focused on the management of our Pu...
We are searching for an Senior Azure VDI Engineer to join our Global Technology Services Team. You will use your IT expertise hands-on within a small team, supporting and maintaining our service platforms. The role is focused on the management of...
Product Manager, Multimedia Capabilities The Product Manager, Multimedia Capabilities will own the product strategy and management of our multimedia offerings and capabilities. Multimedia is a multi-faceted domain, underpinned by core capabiliti...
Lionbridge is looking for an accomplished global IT Leader which demonstrates a strong combination of business, technical, tactical, and leadership skills. The right candidate will drive tactical solutions through IT infrastructure, security, arch...