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Creative Agency PMO Manager

United States

Creative Agency PMO Manager

  • United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Salaried
Work Schedule:
Location: Work from Home, Any
Position Title: Project Management Office (PMO) Manager

Req: 32082

Creative Agency PMO Manager

We at Lionbridge are actively seeking a dedicated and self-driven PMO Manager with creative agency experience who has a passion for consistently optimizing processes, resources and tools that drive operational excellence; and with an entrepreneurial-minded approach to running a business. This exciting and dynamic role is at the front and center of Cisco's award winning in-house creative agency, Cisco Hatch, in a fast-paced and detailed-oriented environment of Operations. You will be involved with and immersed in all facets of Operations with a focused emphasis on teamwork to ensure a smooth execution of operational initiatives and innovation .

What you will do:

  • Draft and lead the definition of Project Management Office (PMO) polices and processes in accordance with organizational objectives/priorities, including request intake, project prioritization, project approvals and project health & tracking.
  • Lead, develop and oversee the definition of operational documentation and workflows while administering the organization's standard operating procedures (SOPs).
  • Work closely with the PMO team to ensure that projects/activities meet objectives within agreed budgets and timelines.
  • Support Operations Team initiatives and information management strategy through ongoing transparent communications and team meetings.
  • Assist with the operational awareness and training strategy to the broader team on key topics such as financials, project management, tools/technology and process updates (new and existing).
  • Ability to track and evolve an efficient resource allocation and optimization model in close partnership of various team members, and resource managers.
  • Proactively manage foreseen operational risks, identify alternate solutions and mitigate as necessary.
  • Support the Operations Team with the definition and evolution of business health metrics, including financials, customer-facing reporting and project budgets.
  • Effectively coach, guide and mentor direct reports and create an environment that is safe, innovative, and fun.


To be successful you will have:

  • Minimum of 8 years professional experience, preferably in a senior operational role at a creative agency, in-house creative team or a similar creative environment.
  • Project Management Professional (PMP) certification highly desired.
  • A bachelor's degree from an accredited college, university or equivalent.
  • Solid people management experience with the ability to train, coach and guide a global team; and the ability to manage in challenging situations.
  • Established project management and operational excellence experience.
  • Ability to identify program and/or process issues and opportunities for improvement, align with various team members on solutions and implement changes appropriately.
  • Excellent written and verbal communication skills; natural rapport-builder.
  • The desire to be hands-on in an entrepreneurial fast-paced environment
  • Proven skills in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Project management tool experience (e.g., Workfront, MS Project). {preferred}
  • Experience with Digital Asset Management (DAM) and DOMO. {preferred}


In return you can expect:

  • A 25-year-old, privately held and stable World-leading organization, that has seen exponential growth year after year.
  • The opportunity for advanced development and professional growth, and the ability to make a strong impact across cross functional teams.
  • A strong team of dedicated teammates who are all focused on exceptional customer service and results.
  • Lionbridge's award-winning and highly regarded people-first culture. Currently listed as Forbes' #1 company in the world for remote/WFH opportunities, and one of America's Best Large Employers overall.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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