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Content Moderator

Boise, Idaho, United States

Content Moderator

  • Boise, Idaho, United States

Employee Sub-Group: Regular FT Hourly

Work Schedule:

Location: Boise, Idaho

Position Title: Content Moderator

Req: 37816

Lionbridge Technologies is seeking a Software Support Moderator to be a part of our team! The Software Support Moderator assist with our internal partners and customers submissions' by enabling permissions, giving guidance, facilitating troubleshooting, responding to inquiries, point-of-contact support, and process any complaints.

What you will do
  • Review submissions based on global guidelines with provided content
  • Conduct light functionality & feature testing
  • Enforce requirements and process
  • Provide outreach to customers via scripted communications
  • Investigate and validate complaints
  • Process product removal as needed
  • Identify trends and provide feedback to the team
  • Supports internal requests as needed
  • Provide support as needed to trainers, PMs and GPD

To be successful you will
  • 1+ years' experience in customer service
  • 1+ years' experience in software testing
  • Excellent written and verbal communication skills
  • High proficiency in English
  • Ability to adapt to constantly changing technology environment
  • Working experience and familiarity with global differences and cultures is a bonus
  • Great eye for detail and highly motivated
  • Time management skills: must be able to perform tasks quickly and accurately with little supervision
  • Knowledge of Microsoft Office product suite.

What we offer:
  • Full time job contract;
  • Employee benefits package
  • Work in a creative team and friendly environment;
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
  • Access to training platform.

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.