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Content Moderator

Boise, Idaho, United States

Content Moderator

  • Boise, Idaho, United States
Employment Type: Regular FT Hourly
Work Location: Boise, Idaho
Position Title: Content Moderator
Requisition ID#: 46157

Content Moderator

We are looking for a Content Moderator to be a part of our team and training is provided! In this position, you will be responsible for reviewing and ensuring accuracy of content for files being featured by one of our clients who is a Global Leader in software development. You will assist with our internal partners and customers submissions' by enabling permissions, giving guidance, facilitating troubleshooting, responding to inquiries, point-of-contact support, and process any complaints.

What you will do:
  • Review submissions based on global guidelines with provided content
  • Conduct light functionality & feature testing
  • Enforce requirements and process
  • Provide outreach to customers via scripted communications
  • Investigate and validate complaints
  • Process product removal as needed
  • Identify trends and provide feedback to the team
  • Supports internal requests as needed
  • Provide support as needed to trainers, PMs and GPD


To be successful you will have:
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
  • Experience in customer service
  • Experience in software testing
  • Ability to adapt to constantly changing technology environment
  • Great eye for detail and highly motivated
  • Time management skills: must be able to perform tasks quickly and accurately with little supervision
  • Knowledge of Microsoft Office product suite


What You Can Expect in Return:
  • The opportunity to work with world-leading companies, opening the door to limitless opportunities.
  • Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".


About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.