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Content Moderator

Boise, Idaho, United States

Content Moderator

  • Boise, Idaho, United States
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Hourly
Work Schedule:
Location: Boise , Idaho
Position Title: Content Moderator

Req: 33865

JOB DESCRIPTION

Lionbridge Technologies is seeking a Software Support Moderator to be a part of our team! The Software Support Moderator assist with our internal partners and customers submissions' by enabling permissions, giving guidance, facilitating troubleshooting, responding to inquiries, point-of-contact support, and process any complaints.

Key responsibilities include (but not limited to):
  • Review submissions based on global guidelines with provided content
  • Conduct light functionality & feature testing
  • Enforce requirements and process
  • Provide outreach to customers via scripted communications
  • Investigate and validate complaints
  • Process product removal as needed
  • Identify trends and provide feedback to the team
  • Supports internal requests as needed
  • Provide support as needed to trainers, PMs and GPD


Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, you may be required to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

Hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week.

Travel

No expected travel

Required Education and Experience
  • 1+ years' experience in customer service
  • 1+ years' experience in software testing
  • Excellent written and verbal communication skills
  • High proficiency in English
  • Ability to adapt to constantly changing technology environment
  • Working experience and familiarity with global differences and cultures is a bonus
  • Great eye for detail and highly motivated
  • Time management skills: must be able to perform tasks quickly and accurately with little supervision
  • Knowledge of Microsoft Office product suite


The work and responsibilities outlined above are subject to change based on the needs of business and are not considered to be final.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.