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Community Manager

Warsaw, Masovian Voivodeship, Poland

Community Manager

  • Warsaw, Masovian Voivodeship, Poland
The global Lionbridge Community Management Sourcing team (CM Sourcing) recruits and manages performance of our partners - translators, interpreters, MT Post editors, testers, Subject Matter Experts, etc. - and is strategic in supporting Operations in identifying the talent best suited for specific translation and localization projects across multiple domains like Technology, Automotive, Heavy Industry, Gaming, Life Sciences, Financial, Legal and many others.

As a Community Sourcing Specialist you will support the team in qualifying and managing the relationships with community partners in all applications and platforms to service linguistic requirements coming from all business lines of the company.

Scope of responsibilities:
  • Recruit, qualify and manage external community partners with competitive rates and proven capabilities;
  • Data driven management around community profile and optimization to meet business needs;
  • Negotiating competitive rates;
  • Building and maintaining good relations with community partners;
  • Maintaining and updating community data in the Community database on a regular basis and keeping it up to date;
  • Developing contact database and keeping in touch with higher education institutions, students' organizations to promote the Lionbridge community;
  • Understand the business needs, growth plans, etc. and act/prioritize accordingly;
  • Share important information regularly in a helpful way (reports, initiative updates);
  • Bring feedback/input/ideas back to Community Management leadership team.


Requirements:
  • Minimum 3 years' experience delivering world class customer service;
  • High level of spoken and written English is the must, fluency in a second language a plus;
  • University Degree or equivalent experience;
  • Strong working knowledge of operations processes;
  • Knowledge of supply chain management principles;
  • Client management and analytical skills;
  • Prior experience with Microsoft Excel required, prior experience with Translation tools desired;
  • Communications skills: correct communication in tone and style for each situation;
  • Working experience in Language Services or related business is a plus;
  • Financial skills: Thorough understanding of basic financial concepts;
  • Desirable qualities: Flexible, creative, can-do attitude, proactive and solution-oriented.


We offer:
  • Full time job contract;
  • Possibility to work remotely;
  • Employee benefits package including private medical care, sport card, holiday allowance, free birthday day, well-being platform, learning platform);
  • Professional development opportunities in a multi-cultural environment - Lionbridge has offices in over 20 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles;
  • Work in a creative team and friendly atmosphere.

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