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Community Manager

Warsaw, Masovian Voivodeship, Poland

Community Manager

Warsaw | Masovian Voivodeship | Poland

The global Lionbridge Community Management team (CM) recruits and manages performance of our partners - translators, interpreters, MT Post editors, testers, Subject Matter Experts, etc - and are strategic in supporting Operations in identifying the talent best suited for specific translation and localization projects across multiple domains like Technology, Automotive, Heavy Industry, Gaming, Life Sciences, Financial, Legal and many others.

As a Community Mangeryou support the global Community management team in qualifying and managing the relationships with community partners in all applications and platforms to service linguistic requirements coming from all business lines of the company. Your goal is to ensure the teams in the respective Lionbridge sites are being supported by global Community Management. You'll also closely monitor andsteer the outsourcing strategy of those teams and help them to find cost-effective solutions.

Scope of r esponsibilities:
  • Recruit, qualify and manage external community partners with competitive rates and proven capabilities for the German market;
  • Data driven management around community profile and optimization to meet business needs;
  • Maintaining and updating community data in the Community database on a regular basis and keeping it up to date;
  • Negotiating competitive rates;
  • Building and maintaining good relations with community partners;
  • Participating in industry events and activities to stay up to date with German market trends;
  • Developing contact database and keeping in touch with higher education institutions, students' organizations to promote the Lionbridge community;
  • Lead initiatives to improve resource pool profile and engagement;
  • Understand the business needs, growth plans, etc. and act/prioritize accordingly
  • Share important information regularly in a helpful way (reports, initiative updates...);
  • Drive Outsourcing Cost Control initiatives;
  • Think about ways to help the business grow and/or become more profitable;
  • Bring feedback/input/ideas back to Community Management leadership team.


Requirements:
  • 3 years' experience delivering world class customer service;
  • High level of spoken and written English is the must,fluency in a second language a plus;
  • University Degree or equivalent experience;
  • Knowledge of supply chain management principles;
  • Strong working knowledge of operations processes;
  • Client management skills;
  • Analytical Skills;
  • Prior experience with Microsoft Excel required, prior experience with Translation tools desired;
  • Communications skills: correct communication in tone and style for each situation;
  • Working experience in Language Services or related business is a plus;
  • Organizational/Managerial: Team building, time & priority management, negotiations, conflict resolution, stakeholder management;
  • Financial skills: Thorough understanding of basic financial concepts;
  • Desirable qualities: Flexible, creative, can-do attitude, proactive and solution-oriented.
  • Ability to cope with latest technologies;


We Offer:

• Full time job contract

• Employee benefits package (including private medical care, sport card, holiday allowance, learning platform);

• Proffesional development opportunities in amulti-cultural environment;

• Brand new office near city rail, car and bike parking;

• Work in a creative team and friendly atmosphere;

• Ability to cope with latest technologies.

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