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Community Management - Business Partner

Basel, Basel City, Switzerland

Community Management - Business Partner

Basel | Basel City | Switzerland

Community Manager Business Partner (80-100%)

We are seeking a full-time Community Manager Business Partner based in Switzerland (Basel) or Germany (Wuppertal or Berlin) to support our Global Community Management.

Your responsibilities
  • Engage with the General Manager and/or leaders of the business division proactively and regularly for the purpose of alignment
  • Work with sales and solution architects to support client-onboarding activities
  • Build a network within the business division so you can actively and regularly work with decision makers in Operations
  • Understand the business division's requirements for the top accounts
  • Understand business needs, growth plans, etc. and act/prioritize accordingly
  • Work effectively with Community Management Shared Services teams to ensure the business division's needs are met
  • Engage with the community partners working on the respective accounts and ensure a healthy resource pool that meets cost and quality requirements
  • Share important information regularly via reports, initiative updates, etc.
  • Ensure that outsourcing reports and data are relevant for the business division
  • Drive outsourcing cost-control initiatives
  • Initiate client test translations
  • Propose ideas to help the business grow and become more profitable
  • Provide feedback to the Community Management leadership team
  • Represent Lionbridge in selected industry events


OUR EXPECTATIONS
  • University degree or similar and at least 3 years' experience delivering world-class customer service
  • Strong knowledge of supply chain management principles
  • Strong working knowledge of operations processes
  • Client management skills
  • Analytical skills
  • Experience with Microsoft Excel required; experience with translation tools desired
  • Native in German and a high level of spoken and written English. French or Italian would be an asset
  • Communications skills, with attention to tone and style
  • Professional experience in language services or related business
  • Organizational/managerial skills: Team building, time & priority management, negotiation, conflict resolution, stakeholder management, delegation, motivational leadership
  • Finance skills: Thorough understanding of basic financial concepts
  • Desirable qualities: Flexible, creative, can-do attitude, proactive and solution-oriented


WHAT WE OFFER IN RETURN

We offer an exciting and challenging role in which you can use your language, communication and organizational skills and give our customers the best support.

You will be part of an experienced, dynamic team in a multicultural environment, addressing a discerning client segment and with considerable scope for initiative and creativity.

CONTACT

Do you have any further questions?

If so, please contact

Martina Pfeffer, Senior Human Resources Manager

Tel.: +41 58 900 72 44

Please submit your written application only via the link in the job ad on our website .

https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=25754&company=lionbridgeP&username=

We look forward to hearing from you!

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.