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Community Engagement Manager

Ballina, County Mayo, Ireland

Community Engagement Manager

Ballina | County Mayo | Ireland

Position Description:

This role involves leading the programs community engagement team and supporting our community of work from home vendors ensuring community satisfaction, active participation and engagement. You will be responsible for identifying and implementing new and exciting initiatives and motivational techniques to maximize community engagement and sufficient capacity at all times. You should be business and marketing-minded, with a passion for the web and online media. This role requires very strong written and verbal communication skills as well as the ability to systematically analyse and summarise community data.



Responsibilities:

• Responsible for online community engagement and retention

• Manage community communication, announcements and general information

• Manage community retention through implementation of new engagement techniques

• Manage and forecast community capacity in line with work availability

• Drive and empower the team to innovate and simplify processes.

• Resolve community escalations and issues in a timely manner instigating corrective action as appropriate

• Responsible for staff performance by managing, supporting and motivating the community engagement team

• Manage and drive the efficiency of individual team members and daily assignments to ensure full utilization of team resources

• Manage on-going professional learning and development of individual team members

• Build and maintain strong internal relationships across business functions keeping them informed of key community trends

• Ability to take program related ideas/suggestions and see them through to fruition, in particular through collaboration with various business functions

• Work with the Technology team to continuously develop and enhance the community platform

• Deliver continued customer satisfaction, through collaboration ensuring deadlines and targets are met

• Participate in customer calls, quarterly business reviews and other program-specific meetings

• Deliver community insights and trends in line with customer and/or business needs

• Summarize and present large amounts of data graphically, deliver regular reports with trend analysis

• Develop and analyse new and existing incentive schemes







Skills & Experience:
  • 4+ years' experience working in a global/multinational environment
  • Sufficient seniority and credibility to advise program and functional teams
  • Experience in online community/vendor management essential
  • People management skills are essential
  • Effective leadership, interpersonal and communication skills
  • Ability to organize, manage, and communicate across functional teams
  • Proficiency in using Excel and PowerPoint as well as strong presentation skills are essential
  • Excellent problem-solving/analytical skills
  • Experience of using online social media in a work environment, or professional use of social media is highly desirable

Educational Requirements:
  • 3rd level qualification in a business / marketing related degree


Lionbridge is an Equal Employment Opportunity Employer.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.