Lionbridge AI are looking to hire an Community Engagement Coordinator, to join our team in Ireland
You will work within the Community Team engaging directly with a global work from home community. Your role will involve driving global community participation levels, coming up with new and exciting ways to motivate, engage and retain members of our community. You will have responsibility for reviewing community output against customer targets and taking the necessary actions to ensure customer deliverables are met. The successful candidate will be based on site in our Ballina office and report to the Global Program Manager (GPM).
Duties & Responsibilities:
Manage community communication, announcements and general information
Manage community workflow and ensure high levels of community engagement to service capacity requirements
Working on new initiatives to improve and enhance existing email/SMS/phone communications with our online global community
Analysis of weekly/monthly reports and follow up with key action items to ensure full customer satisfaction
Ability to take program related ideas/suggestions forward and assist in the implementation of new content on our Global Community Platform(s)
Creation of periodic surveys, compilation and analysis of results
Participation in regular interactive webinar sessions and creation of webinar content
Involvement in the creation/enhancement of new/existing community initiatives
Collaboration with our program team to create ad hoc community videos/content
Weekly review and analysis of community output on a country by country basis & following through on any action items as necessary
Focus on driving up community retention & engagement levels on an on-going basis
Contribution in meetings with functional managers/team leads if required
Compilation & issuing out large volumes of communication to our online global community
Ensuring that inbound queries/incidents are responded to in a timely and professional manner
This list is not exhaustive as there may be other duties and responsibilities that form part of the role
Education & Experience:
Primary degree in a Business or similar discipline
2-3 years' experience working in a global/multinational environment
Research experience including conducting of surveys and data analysis is an advantage
Proficiency in Excel is essential including experience using pivot tables
Key Skills & Requirements:
Excellent communication and interpersonal skills
Strong organizational and multi-tasking abilities are essential to this position
Ability to work in a team environment with a high sense of urgency
Ability to prioritize multiple tasks and manage time efficiently
Flexibility and willingness to support multiple functions/business units when required
Strong attention to detail with a focus on diligence and accuracy
Excellent problem-solving and analytical skills
Experience in Excel is essential
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