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Community Administrator

Ballina, County Mayo, Ireland

Community Administrator

Ballina | County Mayo | Ireland

Community Engagement Administrator

Lionbridge Technologies, Inc. (Nasdaq: LIOX) is a leading provider of globalization and testing services. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle -- from development to globalization, testing and maintenance. Global organizations in all industries rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge now maintains more than 50 solution centres in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com/

Position Description:

The successful candidate will work within the Community Engagement Team providing direct support to a global community of homeworkers. Your role will involve working to keep our community members engaged and motivated at all times. This is a fast-paced role, which requires great attention to detail. This role will be based on-site in Ballina, Co. Mayo.

Duties & Responsibilities:
  • Providing day to day support to an online global community of individuals
  • Responding in a timely and professional manner to a high volume of inbound email queries/incidents daily
  • Carrying out of periodic phone calls to our community members
  • Updating and tracking of data/information and compiling of weekly reports, where a methodical approach to routine tasks is required
  • Compilation of periodic surveys and analysis of results
  • Working on new initiatives to improve and enhance existing global communications
  • Participating in weekly interactive webinar sessions
  • Ability to prioritize multiple tasks and manage time efficiently to ensure that deadlines and targets are always achieved
  • This list is not exhaustive as there may be other duties and responsibilities that form part of the role

Candidates Must Have:
  • Flexibility and willingness to support multiple functions/business units
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment with a high sense of urgency
  • Ability to prioritize multiple tasks and manage time efficiently

Requirements:
  • Experience working in an administration background is essential
  • Proficiency in Excel is required for this role
  • Experience and familiarity using the internet and email
  • Attention to detail and a methodical approach to work is required for this role
  • Strong communication and organizational skills
  • 3rd level qualification or equivalent qualification in a Business Discipline
  • 2-3 years administration experience working in a global/multinational background is an advantage

Lionbridge is an Equal Employment Opportunity Employer.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.