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Cloud Infrastructure Support Engineer

Boise, Idaho, United States

Cloud Infrastructure Support Engineer

  • Boise, Idaho, United States
Cloud Infrastructure Support Engineer (Boise, Idaho)
Our Cloud Infrastructure Development Team is currently focused on building out an Infrastructure Platform in support of Cloud SW Solution development. The Infrastructure Platform will support common tools and processes in the areas of CI/CD pipelines, Kubernetes, Testing, Databases, Messaging, Monitoring.

The focus for this role will be on understanding the full pipeline process, tools, and technologies to act as a support engineer for solution/service development teams onboarding to the Infrastructure platform. This engineer would also have some responsibility for supporting the production infrastructure in collaboration with solution partners and the core Infrastructure development team.

Responsibilities include:
  • Partner with team architects and developers to build expertise on the key capabilities and processes supported by the platform (Build process, CI/CD, Kubernetes, Splunk, MongoDB, AWS, etc.)
  • Facilitate onboarding and ongoing technical discussions with partner solution teams.
  • Provide guidance, training, and documentation to partner solution teams.
  • Provide direct technical support for development engineers using the pipeline and other core elements of the platform (pipeline, test framework, deployment process, logging, monitoring, etc.)
  • Contribute to the improvement of infrastructure monitoring and alerting and associated processes. Respond to production alerts and remediate issues as appropriate while on-call.
  • Monitor MS Teams channels for support issues and respond accordingly
  • Improve platform elements in alignment with the core infrastructure development team.

Qualifications

Education
  • Bachelor's degree in a technical discipline ( CS or closely related degree)

Desired Experience and knowledge
  • Cloud SW operations experience
  • Experience with web development/deployment technologies (e.g., HTML, HTTP, REST APIs, .NET, java, XML/JSON, Apigee, CI/CD, AWS, Containers, Kubernetes, TerraForm, Azure DevOps, etc.)
  • Cloud operations logging, monitoring, incident management (e.g., CloudWatch, Splunk, AlertSite, Zabbix, New Relic, VictorOps, PagerDuty, StatusPage, etc.)
  • Tech writing/documentation skills
  • Progressive Delivery concepts and tools (feature flags, canary deployments, contract testing)
  • Strong teamwork, leadership, communication, collaboration & partnering skills
  • SW development lifecycle, quality processes, agile development, SaaS
  • Cloud system triage experience
  • Developer/Partner Relations experience
  • Proven problem solving & decision-making capabilities


In Return You Can Expect

We at Lionbridge encourage individual growth and continuous learning. We also acknowledge individual and group achievements through employee recognition awards, team celebrations, and other various methods including employee e-learning opportunities

About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com or call us at (978) 964-4898 for assistance.