Person, Clothing, Shoe, Pants, Jeans, Indoors, Room, T-Shirt, Sleeve, Door

Automotive Technical Author

Madison Heights, Michigan, United States

If you're hands-on and interested in how things are made, we want you.

Person, Face, Man, Beard

Automotive Technical Author's at Lionbridge are the Best and Brightest in the Field.

Automotive Technical Author

Madison Heights | Michigan | United States

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Employee Sub-Group: Regular FT Hourly
Work Schedule:
Location: Madison Heights , Michigan
Position Title: Automotive Technical Author

Req: 23719

The Automotive Technical Author position offers the opportunity for those with an automotive background and competency in computer literacy to help clients develop accurate and quality technical publications. Armed with your automotive experience, you will be working with the newest vehicles, diving into databases, and analyzing data to ensure that the clients' technical publications are accurate and easy to understand by the rest of the automotive field. Candidates will need to have an aptitude for automotive technology, data analytics, and look for ways that promote the continuous improvement mentality. Because Automotive Technical Authors often interface directly with the client, there will be a need for the candidate to be able to display exemplary customer service skills in a professional office setting & vehicle lab environment.

About the Job:
  • Automotive Technical Author will be responsible for authoring finished documents & publications of vehicle services for publication in client deliverables
  • Automotive Technical Author will also be responsible for validation of supplied automotive service documents and capture opportunities to identify errors, suggest error corrections, enhance the quality and clarity of publications, and submit error details to client
    • Automotive Technical Author will manage new & current documents in a document/change control database
    • Support the Technician Lead(ers) in completing vehicle projects
    • Ensure accurate and proper reporting on vehicle project progress to leadership
    • Automotive Technical Author position is responsible for resolving customer concerns related to automotive service publications for an OEM
    • Automotive Technical Author has a responsibility to apply automotive knowledge and utilize multiple client supplied files in order to identify appropriate content in publications
    • Automotive Technical Author is responsible for the effective use of database tools to ensure that a publication is accurate, published timely, and of good quality
    • Automotive Technical Author position is also responsible for interacting with the client, internal and external authoring teams, on-site validation teams, and other regional team members around the globe to produce publications
    • Automotive Technical Author may at times be responsible for answering dealer feedback as assigned by the LT PTR Coordinator
    • Support Operations Leadership in a variety of ways over a variety of unique assignments
    • Perform any other duties &/or tasks that may be assigned on an as needed basis
    • Fill out all company documents such as timesheets, job tracking logs, job note databases, gathers/records information from project and logs accurately
    • Lastly, the Automotive Technical Author will be responsible for effective communication with Leadership and support of Leadership responsibilities


About You:
  • 5+ years of similar work experience, prefer to include experience with data base functionality
  • 5+ years' experience in an automotive repair facility
  • Previous experience with GM vehicle service and service information preferred
  • Working knowledge of the automotive specialty service tools, service equipment, and shop safety
  • Individual must possess good PC skills, strong typed/written and oral communication with the ability to communicate clearly
  • Have a high level of software skills; especially MS Excel (or equivalent)
  • Database knowledge and skills with the ability to create reports and run queries is a plus (MS Access preferred)
    • Be able to work in an office setting and (when necessary) work within a repair facility environment
    • Willing to take ownership of the information and continuously look for improvement, plan ahead & suggest solutions, and work with minimal supervision
    • Well organized and possess great attention to detail
    • Positive attitude toward change & inevitable mid-project course corrections
    • Demonstrate ability to work in a fast-paced environment, individually, and in team environments equally and efficiently
    • Possess a willingness to learn and ability to be mentored


Education Requirements:

4 year degree or equivalent work experience, including at least one ASE or two State of Michigan automotive repair certifications or equivalent industry experience

IND17

LIONS19

Lionbridge is a global outsourcing company that combines its worldwide technical documentation, learning development and engineering expertise. Organizations rely on Lionbridge's content and engineering services to help increase the speed of production adoption and gain market share in local and global markets. Global Content and Engineering is a division of Lionbridge that supports our customer's global product lifecycle from engineering, validation, technical documentation, training, translation and engineering support. With multiple development centers across three continents, Lionbridge combines its worldwide design and development expertise with proven program management to bring life to our clients products. We strive to deliver our solutions to global users and customers in the aerospace, automotive, education, industrial, life sciences, software and teleco verticals, leveraging our multi-shore delivery platform for continuous, long-term efficiency and quality improvements. To learn more, visit http://www.lionbridge.com.

As an equal opportunity employer, Lionbridge welcomes and embraces a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, or protected military or veteran status.

Apply now

Alert me about jobs like this

Thank you, please complete your application on the following page.

People also viewed

Automotive Technician

Madison Heights Michigan United States Madison Heights, Michigan, United States Technical Services
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our glo...

Automotive Data Coordination Author

Madison Heights Michigan United States Madison Heights, Michigan, United States Technical Services
The Automotive Data Coordination Author position offers the opportunity for those with automotive industry experience and competency in computer literacy to help clients develop accurate and quality technical publications. Armed with your automoti...

Associate Linguist

London England United Kingdom London, England, United Kingdom Project and Program Management
Job Title:Associate Linguist: Arabic, Polish, Danish, Norwegian, Swedish, Dutch, Russianor Portuguese (PT/BR)Linguistic Field(s):Morphology, Semantics, Syntax, Lexicography, NLPStart: September - December 2019 Job description:The role of the Assoc...

Localization Project Manager

Waltham Massachusetts United States Waltham, Massachusetts, United States Project and Program Management
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our glo...

Linguistic Tester

Austin Texas United States Austin, Texas, United States Language Services
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our glo...

Associate Project Manager

Mumbai Maharashtra India Mumbai, Maharashtra, India Language Services
They are owners of the tasks\Projects they manage. Responsible for end to end execution of projects\schedules\Finances. They receive files directly from customer and plans the process flow for the same. Main tasks: 1.Customer Requirement analysi...

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at careers@lionbridge.com for assistance.