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Associate Project Manager

Mumbai, Maharashtra, India

Associate Project Manager

Mumbai | Maharashtra | India

Position Summary:

We are looking for a Associate Project Manager with a Digital Marketing background that is an experienced and driven person. The APM will be responsible for day-to day management of a complex program and overall responsibility for managing all production tasks and meeting customer expectations

The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathise with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly-changing environment.

Collaboration with multi-location and cross-functional teams will be key, technology services and management teams to maintain and improve customer satisfaction

Key Responsibilities:
  • Act as first point of contact within the Customer Org. Forge strong relationship with the customer interfaces, understand the client team dynamic, their business goals, priorities and challenges.
  • Engage directly with customer stakeholders and build partnerships and confidence in our services
  • Provide solutions to customers whilst managing effectively customer concerns and queries in a timely manner
  • Manage publishing activities on a global scale and direct engagement with requestors
  • Ensure the accuracy of financial project data, KPIs, workflows, schedules and processes to maximize efficiency and profitability
  • Participate in customer planning meetings and to ensure that teams are aligned with current and future customer requirements
  • Overall responsibility for the timely flow of all project actions from initiation to delivery, ensuring that projects meet quality, turn-around time and budget expectations

    Requirements
  • Digital Agency & Localisation experience would be beneficial
  • Knowledge of Web Publishing workflows and processes would be key
  • Content Management System technical knowledge would be beneficial
  • Top-class communication skills, both written and verbal
  • Strong customer service, negotiation and problem-solving skills
  • Strong interpersonal and leadership skills
  • Ability to function productively and proactively in a fast-moving environment.
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
  • Fluency in English is mandatory. Fluency in additional language(s) would be a significant advantage.
  • 1 to 2+ years' experience as a Project Manager within Digital Marketing

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