Application Support Engineer

Backend Developer/ Bug Fixer

Position Summary

Are you passionate about solving complex problems and improving application performance? We are looking for a meticulous and proactive Backend Developer and Bug Fixer to be a vital part of our innovative team. If you thrive on troubleshooting and enhancing software applications, this is the perfect opportunity for you. As a Backend Developer and Bug Fixer, you will play a crucial role in ensuring our applications run seamlessly. You will leverage your expertise to manage and resolve bugs, collaborate with a talented development team, and contribute to the continuous improvement of our systems.

What You Will Do

Bug Management:

• Analyze and prioritize bug reports submitted via JIRA and ServiceNow.
• Validate and assess the impact of reported issues to streamline resolution efforts.

Troubleshooting & Fixing:

• Replicate issues to uncover root causes and troubleshoot effective solutions.
• Implement fixes and light enhancements to optimize application performance.

Collaboration:

• Work hand-in-hand with our development team to communicate findings, provide updates, and ensure smooth bug resolutions.
• Foster a collaborative environment to drive continuous improvements.

Documentation:

• Maintain precise and comprehensive documentation of bug reports, fixes, and enhancements.

• Contribute to and update our knowledge base using Confluence or similar tools.
• Application & Database Interaction:
• Utilize SQL to query databases and analyze data logs for effective troubleshooting.
• Experience with Oracle and DB2 is a plus.

Tool Utilization:

• Employ tools like GitLab for version control and Datadog for monitoring and logging.
• Support bug tracking and resolution efforts with advanced toolsets.
• Knowledge Sharing:
• Contribute to foundational libraries and orchestration knowledge using tools like Confluence, Ballerina, Kafka, or similar.

To Be Successful You Will Have

Programming Languages:

• Proficiency in Java is required. Python skills are a plus.

Database Knowledge:

• Strong proficiency in SQL. Experience with Oracle and DB2 is advantageous.

Tool Proficiency:

• Experience with JIRA, ServiceNow, GitLab, and Datadog.
• Familiarity with Confluence, Ballerina, Kafka, or similar tools is beneficial.

Troubleshooting Skills:

• Exceptional problem-solving abilities and a keen troubleshooting mindset.

Time Zone Availability:

• Willingness to work in US Eastern Time (ET) or Central Time (CT) zones.

Collaboration:

• Proven ability to work collaboratively with a development team and contribute to effective knowledge bases.

In Return, You Can Expect

Ongoing career opportunities at a repeat Forbes & Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”.

Incredible opportunities to learn for one of the most competitive team.

Compensation: 43,000 MXM Pesos a month

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.