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Account Manager - Video Lead

United States

Account Manager - Video Lead

  • United States
Employment Type: Regular FT Salaried
Work Location: Work from Home, Any
Position Title: Account Manager - Video Lead
Requisition ID#: 46923

Senior Creative Account Manager

Lionbridge Technologies is looking for an experienced Account Manager to help us tell captivating visual stories through world-class creative design. We're an award-winning company enabling more than 800 brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. This particular role is part of team embedded within Cisco Systems Inc.'s internal brand agency, The Hatch. This is a unique opportunity to work as part of this internal agency to bring innovative ideas to the table and provide creative solutions to Cisco.

We are looking for smart, strategic, detail-oriented problem-solvers with outstanding communication, organization, client services and Account/Project Management skills to build relationships with clients and internal departments to grow the business, plan, budget and manage creative projects.

What You Will Do:
  • Maintain the "big picture" for projects and client requirements ensuring that related deliverables are treated appropriately
  • Ask "why" to understand client requests, stakeholders and how the request fits into the larger Cisco landscape
  • Evaluate creative brief for business readiness and value to the team, understand client budgets and identifying opportunities for growth
  • Partner with clients to enhance creative brief quality and identify key messages that will enable the creative team to create on-target solutions and deliverables for the client
  • Appropriately balance client desires, business needs, marketing standards, and brand identity
  • Provide strategic counsel and develop a "trusted advisor" relationship with aligned clients
  • Understand clients' products, audiences and business objectives and ensure they are applied to client products
  • Attend sales, strategy, status, project kickoff, and other client meetings. Help clients understand the importance of the brand and marketing objectives
  • Provide candid and empathetic communication, especially in times of conflict.
  • Influence resource allocation against project budget commitment to ensure all costs are recoverable
  • Understand how the business works to better inform where we can make improvements and inform what kind of work we want to take on.
  • A focus on client services to create repeat work and pursue the type of projects that align with our team's expertise


To Be Successful You Will Have:
  • *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
  • 5+ years of experience in Account Management role in a creative, audio/visual department of an organization leading graphics, motion graphics, animation, or interactive design projects in a digital environment.
  • Design and creative agency experience and experience working within Corporate Brand guidelines
  • A high EQ - Emotional Quotient (extremely personable, genuine) and a deep passion and understanding of digital media, traditional media and brand marketing
  • A thorough understanding of emotionally driven creative concepts
  • A proven ability to establish a direction and vision which mobilizes the creative team to meet clearly defined goals
  • Strong written, verbal, presentation and relationship building skills
  • The ability to effectively work with a global team located in different parts of the world
  • The ability to think critically about system marks and design systems


In Return, You Can Expect :
  • The opportunity to work with 2 leading, global companies, opening the door to limitless opportunities
  • The opportunity to work with Cisco's brand team, The Hatch, which won IHAF's in-house agency of the year in 2020
  • Working with a Forbes-listed world-Leader recognized as a "Best Remote Employer", "Top Employer of Women" and "Top Employer for Diversity"


About Us:

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at (978) 964-4898. To ensure that proper attention can be provided to those requesting a reasonable accommodation, this number should not be used for general inquiries regarding the status of a candidate’s application.